RISE WELLNESS LOUNGE POLICIES
Cancellation & No-Show Policy
We kindly ask that if you need to reschedule or cancel your appointment, please give us at least 48 hours notice so that we have the opportunity to fill your appointment time so that other patients have the opportunity to receive services.
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Those attempting to cancel within less than 24 hours of their appointment time will result in a $50 cancellation fee. Please notify us at your earliest convenience if you need to make any adjustments to your appointment. Cancellations made less than 24 hours of your appointment time will result in an automatic system charge of $50. Any No-Show or Cancellation Fees on an account must be paid in full prior to scheduling another appointment.
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Clients who are not present for their appointment will be considered a No-show and charged a $50 No Show Fee. A continued history of no-shows may result in dismissal from Rise Wellness Lounge. Consultation visits that are repeatedly canceled will count towards the client's no-show record and may result in refusal to schedule future appointment. A client may be discharged from the practice following three (3) no-shows in a one-year period (365 Days).
Changes in Scheduled Service
Sometimes clients ask to change their service after arriving at Rise Wellness Lounge and while most times we can accommodate this change, occasionally we are unable to do so given the amount of time scheduled and change in setup. So that we can give you the best treatment possible, we ask that you please call 24 hours in advance to discuss any changes that you would like to make to your scheduled service.
Payment / Returns / Refund Policies
Payments for all individual treatments are due at the time of service.
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All service packages and pre-paid treatment services must be paid in full at the time of purchase unless otherwise agreed upon. Aesthetic packages are non refundable once purchased. No refunds will be given for procedures once they have been performed. If for some reason you are unable to use a pre-paid service (single or in a package), we will transfer your available credit toward another service with management approval.
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You may return any unopened skin care products within 14 days of purchase for full credit if they are in original packaging.
Treatment Services Refund
We do not offer refunds for treatment and/or services rendered. All aesthetic treatments and/or any other custom packages are all Non-Refundable and cannot be substituted for any other packages without approval of the owner / manager. Aesthetic treatment results vary by individual and achieving desired outcome and/or results cannot be guaranteed. Clients are responsible for treatment costs associated with additional treatments needed to achieve further desired results.
Financial Responsibility
Regular charges apply to all subsequent treatments. All services rendered are charged directly to the client, and the client is personally responsible for payment. In the event of non-payment, to bear the cost of collection, and/or court cost and reasonable legal fees, should this be required.
Forms of Payment Accepted
Rise Wellness Lounge accepts the following forms of payment for services and products at our office; Cash, Credit Card (Visa, Mastercard, Discover, American Express), Apple Pay, Klarna, Cherry Financing, Puurk, Vagaro Pay Later, or debit cards that have the credit option.
Card On File
A valid form of payment will be requested at your initial appointment to be kept on file to process any outstanding balances and/or cancellation fees.
Prices
We are committed to continuously expanding our services to ensure we bring the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give clients a discount of greater value at the time of purchase.
Tipping & Gratuity
The best tip we can receive is your repeat business and referrals. Tipping is at the discretion of the client, but is not required for services performed.
Customer Satisfaction
Your satisfaction is very important to us. If you are not satisfied with any service you received here, please let your provider know immediately so we may address your concerns.
Right To Refuse Service
Rise Wellness Lounge reserves the right to refuse treatment and/or service at any time, to any person, for any reason. We also have the right to dismiss a client from services at any time. Some clients may not be a candidate for certain treatments and it is at the full discretion of the provider to determine whether the client is a candidate for any service provided.
Treatment Outcomes / No Guarantee of Results
In some situations, it may not be possible to achieve optimal results. It is also possible that services/treatments may fail to produce the desired results in the targeted areas. Should complications occur, additional or other treatments may be necessary at the clients' expense. There is no implied or explicit guarantee of treatment results.
Accessibility
Service technicians or staff are not allowed to lift people onto tables or chairs. If such assistance is required, please bring a personal care attendant. Rise Wellness Lounge is handicap- accessible through the main entrance and can accommodate wheelchairs. Handicap-accessible restrooms are available. Please let us know when making your appointment if you require accessibility.
Service Animals & Pets
Rise Wellness Lounge does not allow pets of any kind into the building, we do allow trained service animals.