Rise Wellness Lounge

Resources &
Policies

Rise Wellness Lounge Policies

We are committed to providing great services in a manner that is respectful to all our clients’ busy lives and we like to create a happy environment where our professionals can focus on your needs. We would like to thank you for choosing Rise Wellness Lounge for your aesthetic needs. As one of our clients, we would like to keep you informed of the current office and financial policies. Please read each of the following sections carefully


CAN I WALK IN WITHOUT AN APPOINTMENT?


Because of our tight schedule, we do not recommend walk-ins. Please schedule an appointment ahead of time to secure your spot with our consultants and/or providers here.


FREE CONSULTATIONS


Some services provided at Rise Wellness Lounge require an initial consultation prior to treatment. Services that may require a consultation include but are not limited to Radio Frequency Treatments, Tri-Lift Treatments, EmSella Treatments, EmSculpt NEO Treatments, Cellutone Treatments, Micro-needling, Medical Grade Peels, and any type of Skin Treatment. If in doubt, please ask one of our staff members and we will gladly provide you with more information. We offer complimentary consultations for our clients, however, consultations that are canceled less than 24 hours before an appointment time or no-show will result in a $50 cancellation/no-show fee.


NEW PATIENTS


New clients will need to complete their secure Online Electronic Registration Forms which is emailed/texted 24 hours prior to their first appointment. Failure to do so may result in their appointment cancellation and our cancellation policy will apply.


TREATMENT SCHEDULING FEE


Rise Wellness Lounge is always buzzing, so appointments are required. A credit/debit card is required at the time of booking any Rise Wellness Lounge appointment. Missed appointments may result in a $50 cancellation/no-show fee. Please refer to our cancellation policy prior to reserving your treatment time. Scheduling a treatment is your acceptance of this policy.
A Visa, Mastercard, Discover, or American Express credit card is required to hold your treatment appointment(s). We observe strict privacy policies and will not disclose this information to any other party. Your credit card number will be securely kept in your history file.


APPOINTMENT POLICY


We value and respect the time of our clients and want to ensure there is ample time to provide quality treatment in the appointment slot allotted for each client. As such, arriving late deprives you of valuable treatment time and may delay treatment for the next client. Late arrivals will not have their appointment time extended; we will make every effort to perform your entire treatment in the remaining scheduled time and you will be responsible for the full treatment cost.
Clients arriving more than 10 minutes late may result in a shortened appointment or a cancellation if there is not enough time to complete the procedure. Abbreviated treatments are charged at full value. We have the right to reschedule your appointment to give you quality treatment and to respect other clients’ scheduled appointments.
You can schedule your next appointment at checkout of today’s appointment, through our online booking system, or by calling the front desk. You are encouraged to call to schedule your next appointment at least two weeks in advance- or upon checkout of a current service- to ensure appointment availability and to secure a time that works best for your schedule.


APPOINTMENT REMINDER POLICY


As a courtesy to our clients, we will send you appointment reminders 48-72 hours prior to the scheduled service. If you choose not to provide us with your email address/cell phone number, we are unable to offer you a reminder. Should the appointment reminder system fail for any reason, and you do not receive an appointment reminder, it is still your responsibility to manage your appointment and adhere to the cancellation policy.


CHANGES IN SCHEDULED SERVICE


Sometimes clients ask to change their service after arriving at Rise Wellness Lounge and while most times we can accommodate this change, occasionally we are unable to do so given the amount of time scheduled and the change in setup. So that we can give you the best treatment possible, we ask that you please call 24 hours in advance to discuss any changes that you would like to make to your scheduled service.


CANCELLATION & NO-SHOW POLICY


We kindly ask that if you need to reschedule or cancel your appointment, please give us at least 48 hours’ notice so that we have the opportunity to fill your appointment time so that other patients have the opportunity to receive services.
Those attempting to cancel within less than 24 hours of the appointment time will result in a $50 cancellation fee. Please notify us at your earliest convenience if you need to make any adjustments to your appointment. Cancellations made less than 24 hours before your appointment time will result in an automatic system charge of $50.
Clients who are not present for their appointment will be considered a No-show and charged a $50 No Show Fee. A continued history of no-shows may result in dismissal from Rise Wellness Lounge. Consultation visits that are repeatedly canceled will count towards the client’s no-show record and may result in refusal to schedule future appointments. A client may be discharged from the practice following three (3) no-shows in a one-year period (365 Days).


CONSENT TO TREATMENT


A client coming to Rise Wellness Lounge gives the provider permission and authority to provide treatment for them in accordance with the appropriate assessment and analysis. The treatment procedures performed are usually beneficial and seldom cause any problems. In rare cases, underlying physical defects, deformities, or pathologies may render the patient susceptible to injury or adverse reactions. The provider will not provide specific treatments if they are aware that such treatments might be contraindicated. It is the responsibility of the client to make it known or to learn through health care from whatever he/she is suffering from, latent pathological defects, illness, or deformities, which would otherwise not come to the attention of the provider. The client assumes all responsibility/liability if the client does not report on health forms any past medical history, illness, medicines, or allergies


PRICES & PROMOTIONS


We are committed to continuously expanding our services to ensure we bring you the latest and greatest technology. Although we make every effort to keep our website and spa menu updated accordingly, please note that prices, services, and products are subject to change at any time without notice. Special offers and discounts may not be combined. When presented with more than one discount opportunity, we will automatically give clients a discount of greater value at the time of purchase.


PAYMENTS


Because our practice is limited to elective aesthetic medicine, we do not bill insurance. All prices are subject to change without notice. We accept cash, all major Credit Cards (Visa®, MasterCard®, AmericanExpress®, Discover®), Debit Cards that have the Credit Option, Cherry Financing™, Klarna, After-Pay, Vagaro Pay-Later, and Rise Wellness Lounge gift cards; we do not accept checks. Some services may be eligible to be covered by Health savings accounts or Flexible Spending Accounts – please ask your provider for eligible services.


FINANCIAL RESPONSIBILITY


Regular charges apply to all subsequent treatments. All services rendered to clients are charged directly to the client, and the client is responsible for payment. In the event of non-payment, the client is to bear the cost of collection, and/or court costs, and reasonable legal fees, should this be required. If any Pre-certifications are required by your insurance company for any testing or treatment, you are responsible for contacting them. This is ultimately the responsibility of the client or insured person, and our office cannot be held responsible.


CARD ON FILE POLICY


A valid form of payment will be requested at your initial appointment to be kept on file to process any outstanding balances and/or cancellation fees.


REFUND POLICY


PRE-PAID SERVICES / TREATMENT PACKAGES
– All service packages and pre-paid treatment services must be paid in full at the time of purchase unless otherwise agreed upon. Aesthetic packages are non-refundable once purchased. No refunds will be given for procedures once they have been performed. If for some reason you are unable to use a pre-paid service (single or in a package), we will transfer your available credit toward another service with management approval. Our priority is to ensure clients receive the best care and are satisfied with their treatment outcomes. In the event you are unsatisfied with your results, please let your provider know immediately so we may address your concerns.


TREATMENT & SERVICES REFUND
– We do not offer refunds for treatment and/or services rendered. All aesthetic treatments and/or any other custom packages are NON-REFUNDABLE and cannot be substituted for any other packages without the approval of the owner. Aesthetic treatment results vary by individual and achieving the desired outcome and/or results cannot be guaranteed. Clients are responsible for treatment costs associated with additional treatments needed to achieve further desired results.
SKIN CARE PRODUCTS / SUPPLEMENTS – You may return any unopened skin care products within 30 days of purchase for full credit if they are in original packaging. Any opened purchases would need to be exchanged for spa credit for any treatment or product of equal value.


GIFT CERTIFICATES
 – Gift Certificates are available for specific services, packages, or dollar amounts, and are still redeemable if lost, as they are on file. If you are the recipient of a donated gift certificate and do not call to cancel/reschedule within 48 hours of your appointment, your spa treatment and gift certificate will be forfeited. Gift certificates are non-refundable and cannot be redeemed for cash or gratuities.


RIGHT TO REFUSE SERVICE


Rise Wellness Lounge reserves the right to refuse treatment and/or service at any time, to any person, for any reason. We also have the right to dismiss a client from services at any time. Some clients may not be a candidate for certain treatments, and it is at the full discretion of the provider to determine whether the client is a candidate for any service provided.


TREATMENT OUTCOME / NO GUARANTEE OF RESULTS POLICY


In some situations, it may not be possible to achieve optimal results. It is also possible that service treatments may fail to produce the desired results in the targeted areas. Should complications occur, additional or other treatments may be necessary at your expense. There is no implied or explicit guarantee of treatment results.


ACCESSIBILITY


Service techs or staff are not allowed to lift people onto tables or pedicure chairs. If such assistance is required, please bring a personal care attendant. Rise Wellness Lounge is handicap-accessible through the main entrance and can accommodate wheelchairs. Handicap-accessible restrooms are available. Please let us know when making your appointment if you require accessibility.


SERVICE ANIMALS & PETS


Rise Wellness Lounge does not allow pets of any kind into the building, we do allow trained service animals.


CHILDREN


To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for their children while they are receiving services. Children must be 14 or older to receive Spa services and must be always accompanied by an adult until the age of 16. Children under 14 may receive Salon services and must be always accompanied by an adult. Children under 14 who are not receiving Salon services may not be in our Spa lounges, Spa waiting areas, or service areas at any time without supervision.


PERSONAL BELONGINGS



Rise Wellness Lounge is not responsible for lost or damaged items. Please always keep all personal belongings in your possession.



CUSTOMER SATISFACTION



Your satisfaction is very important to us. If you are not satisfied with any service, you received here, please let your provider know immediately so we may address your concerns.